Customer Services email outage

Incident Report for Trakm8

Resolved

The underlying power outage in the equinix data-centre was resolved yesterday by our upstream communications provider.

Posted Aug 19, 2020 - 11:18 BST

Monitoring

A work around to our upstream providers connectivity issues has been implemented and we are monitoring.

Posted Aug 18, 2020 - 09:45 BST

Identified

An issue with our upstream connectivity provider is affecting our inbound and outbound email services for our customer services team.

Platform messaging is unaffected.

Posted Aug 18, 2020 - 08:23 BST

This incident affected: Customer Support (Email).