Trakm8 Status - Enfield DC - Upstream connectivity lost

Enfield DC - Upstream connectivity lost

Incident Report for Trakm8

Resolved

This incident has been resolved.

Posted Nov 26, 2020 - 08:04 GMT

Update

We are continuing to monitor for any further issues.

Posted Nov 26, 2020 - 06:02 GMT

Monitoring

Our provider has restored connectivity and we are monitoring for stability and backlog processing

Posted Nov 26, 2020 - 05:19 GMT

Update

We have seen connectivity being restored as yet have no confirmation from service provider of status

Posted Nov 26, 2020 - 05:15 GMT

Update

Our Datacentre service provider has confirmed an incident with their systems affecting multiple customers, no ETA on resolution at present

Posted Nov 26, 2020 - 00:18 GMT

Investigating

We appear to have lost upstream connectivity from the Enfield Datacentre to the internet, all services hosted in Enfield are affected.

We will provide further updates here as soon as we know more.

Posted Nov 25, 2020 - 22:49 GMT

This incident affected: Insight Platform (EMEA02) (Ingest, Website, Datapush, Mapping), Insight Platform (EMEA01) (Ingest, Web Site, Datapush), Swift Platform (Refineries, Datapush, Mapping), and Algorithmic & Other Services (CORE01) (Routing & Optimisation - Vortex, Device Updates, Crash Analytics (FNOL), Battery Health Service).