Upstream issue

Incident Report for Trakm8

Resolved

This incident has been resolved.

Posted Oct 28, 2019 - 14:36 GMT

Identified

Upstream routing remains intermittent causing platform access issues.

Posted Oct 28, 2019 - 13:02 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 28, 2019 - 12:49 GMT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 28, 2019 - 12:48 GMT

Investigating

We are currently investigating an issue with our upstream routing that is preventing access to our platform.

Posted Oct 28, 2019 - 12:45 GMT

This incident affected: Insight Platform (EMEA02) (Ingest, Website, Datapush), Swift Platform (Refineries, Web Site, Datapush), and Algorithmic & Other Services (CORE01) (Routing & Optimisation - Vortex, Device Updates, Crash Analytics (FNOL), Battery Health Service).